Refund & Cancellations
Financial Compliance Standard
Last updated: August 24, 2026
1. Revenue & Pricing Model
Ceivnt operates a high-integrity, performance-based digital marketplace. All platform pricing is all-inclusive, meaning the listed prices already factor in the mandatory 18% GST (Goods and Services Tax).
Transparency Commitment
Users are never charged hidden "convenience fees." Every transaction is explicitly broken down in the digital receipt provided via Razorpay and recorded in your account ledger.
2. Detailed Platform Ledger
The following fees enable Ceivnt to provide secure identity audits, local gig discovery, and 24/7 safety monitoring.
Student Platform Fee
This is a digital service fee applied to staff members for every hour of service rendered. It covers professional profile maintenance, verified status hosting, and access to the regional gig discovery algorithm.
Staff Commission
Charged to Managers only for staff members who successfully check-in and complete the assignment. This fee is a brokerage commission for the successful recruitment of verified talent.
No-Show Penalty
Applied to any staff member who fails to report for a confirmed assignment without 24-hour notice. This deterrent ensures manager logistics are protected. Access to future bookings is locked until this is settled.
Manager Cancellation Fee
Applied if a Manager cancels a gig within 4 hours of the start time. This is used to partially compensate the platform and system for the loss of opportunity for the student crew.
Direct Payout Architecture
CRITICAL: Ceivnt is a digital service marketplace, NOT an employer.
"Managers are solely responsible for paying the student crew their agreed wages directly at the conclusion of every event. This payment must be made via Cash or UPI in person."
- Platform fees are for digital access only.
- Wages should match the current City Rate.
3. General Refund Policy
Payments made to Ceivnt are for instantaneous digital brokerage and identity verification services. As these services are delivered the moment a booking is confirmed or a profile is audited, all fees are generally non-refundable.
Exceptions for Audit:
- Technical Failure: Duplicate payments or charges where no digital service was provided due to a gateway error.
- System Error: Incorrect penalty application verified by a Regional Supervisor's audit.
4. Dispute Resolution Lifecycle
If you believe you have been incorrectly charged, please follow our professional audit protocol:
Step 1: Contact
Email transaction details to our billing desk within 48 hours.
Step 2: Audit
The regional head will verify the on-site attendance logs.
Standard Resolution Cycle: 5-7 Business Days
5. Contact Support
For billing disputes and financial inquiries: contact@ceivnt.com.