Cancellation & Refund Policy
Last updated: February 5, 2026
1. Overview
This policy details all fees, penalties, and payment terms on the Ceivnt platform. Its purpose is to create a transparent and reliable environment for all Users. This policy is a binding part of our Terms of Service.
2. Fees Payable to Ceivnt
Ceivnt charges fees for the use of its platform services. All fees are processed through Razorpay and are non-refundable. These fees include:
- Subscription Fee (for Boys): A fee required for a Boy to be eligible to book events.
- Event Creation Fee (for Boys acting as Managers): A one-time fee for a Boy to create and post a new event.
- Platform Commission Fee (for Managers): A per-head fee charged to a Manager after an event is completed, based on the number of Boys who attended.
- Cancellation Fees: Fees charged to either a Boy or a Manager for canceling a booking or event under specific conditions.
- No-Show Penalty (for Boys): A penalty charged to a Boy for failing to attend a booked event.
3. For Event Staff ("Boys")
3.1. Subscription Fee
To book events, Boys must have an active subscription. The fee (currently ₹19 for 6 months) is non-refundable once paid.
3.2. Booking Cancellation Fee
If you cancel a confirmed booking before the event starts, a non-refundable cancellation fee (currently ₹9) is required. This compensates the platform for the disruption and the need to find a replacement.
3.3. No-Show Penalty
Failing to attend a booked event without canceling ("no-show") is a serious violation. A significant penalty (currently ₹39) will be issued. You will be blocked from booking or creating new events until this penalty is paid.
3.4. Event Creation Fee
If you act as a Manager and create an event, you must pay a non-refundable creation fee (currently ₹29) to publish it.
4. For Event Managers
4.1. Platform Commission Fee
Upon completing an event, you must pay a non-refundable commission fee (currently ₹29) for each Boy who attended. This payment is required to close the event and create new ones.
4.2. Event Cancellation Fee
If you delete an event after one or more Boys have already booked it, a non-refundable cancellation fee (currently ₹5) is required. This is to discourage last-minute cancellations that inconvenience booked staff.
5. Payouts Between Users
IMPORTANT: Ceivnt is NOT involved in the payment from a Manager to a Boy for services rendered at an event. This payment is a direct agreement between the Manager and the Boy.
Managers are solely responsible for paying their staff the agreed-upon rate in a timely manner. Ceivnt is not a party to this transaction and holds no liability for payment disputes, delays, or non-payment. Users must resolve such issues directly with each other.
6. General Refund Policy
All fees and penalties paid to Ceivnt (including subscription, creation, commission, cancellation, and penalty fees) are for services rendered on the platform and are strictly **non-refundable**. By making a payment, you acknowledge and agree to this policy.
7. Contact Us
If you have any questions about this policy, please contact us at contactceivnt@gmail.com.