1. Overview

This policy details all fees, penalties, and payment terms on the Ceivnt platform. Our pricing is all-inclusive, meaning the price you see includes all applicable taxes (18% GST). Ceivnt operates on a performance-first model to ensure reliability for event managers and fair opportunities for staff.

Transparency Guarantee: All applicable platform fees are displayed to users before any payment transaction is completed.

All-Inclusive Platform Fees

All fees are strictly non-refundable and are processed securely via Razorpay.

• Student Platform Fee: ₹5 per worked hour (Inclusive of GST). Charged based on the duration of the completed assignment. Must be paid to unlock the next booking.
• Event Publication: ₹49 for Managers, ₹99 for Students acting as Organizers (Inclusive of GST). Paid to publish a new job opportunity.
• Platform Commission: ₹49 (Inclusive of GST) per present staff member. This covers platform maintenance and backup/standby management costs. Charged to Organizers upon event completion.
• Manager Cancellation: ₹49 (Inclusive of GST) if an event is deleted after staff have already confirmed their availability.
• Staff Cancellation: ₹49 (Inclusive of GST) if a confirmed booking is withdrawn by the staff member before the event starts.
• No-Show Penalty: ₹99 (Inclusive of GST). A high deterrent fee charged to staff who miss a confirmed gig without formal cancellation. Failure to clear this blocks future bookings.

3. Backup & Standby Strategy

To ensure 100% fulfillment, Ceivnt may maintain a pool of standby staff for large events. The platform commission funds the operational overhead of managing these backup resources to ensure managers never face a shortage.

5. General Refund Policy

All payments made to Ceivnt are for digital access and platform brokerage services. Platform fees are generally non-refundable except where required by applicable law.

6. Contact Us

For billing inquiries or dispute resolution, please contact us at contactceivnt@gmail.com.